How to book

Four. Two bedrooms with two beds each — nobody sleeps on a sofa.

Yes. It's about ten metres from the ski storage door to the Glacier Express lift, and you can ski that stretch. Cross-country tracks start from roughly the same place.

Two are. They're valid on the Levi lifts for the length of your stay, and we'll sort out the practicalities with you before you arrive. Passes for the rest of the group are sold at the lift ticket office nearby.

Yes. It's held at 37 °C the whole time, so there's nothing to switch on. It's cleaned and disinfected between guests. The temperature is fixed and can't be changed by guests.

One reserved space in the heated garage under the building, with a charger for electric and hybrid cars. The charger works with the PlugIt app or an RFID tag. There's additional parking at the front-slope car park.

No, unless we've agreed it separately. Please also note that the no-pets rule doesn't make the apartment suitable for people with serious allergies.

Not indoors. Outside is fine, away from other people, and please don't leave anything behind.

Check-in is guaranteed from 17:00 and check-out is by 11:00. An earlier check-in is sometimes possible — just ask. Check-in is self-service: the door has a code lock and you get the code before you arrive, so there's no reception to visit and no keys to return.

Yes, both, and they're included in the price. They're in the apartment when you arrive; the beds aren't made up, so you make them yourselves. Duvets, pillows and spares in different weights are there as well.

Yes. The apartment page has everything in the apartment on one list, from the hair dryer and the iron to the Nespresso machine.

Yes, in the building, and it's free for guests. It is properly equipped: a power rack, dumbbells and kettlebells, a cable machine, strength machines, and a treadmill, an elliptical trainer, a rowing machine and a stationary bike. Your door code opens it. There are photos of it on the apartment page.

No. It's included in the price, like the linen and the towels. We clean after you go, so there's nothing to order and nothing to scrub. The short list of things worth doing before you leave is on the guest info page.

Not when you send the request. You save a card, we answer, and only when we confirm the booking is anything taken: 30 % if you're arriving more than 30 days from now, with the rest 30 days before arrival, otherwise the whole amount at once. You can still cancel free of charge for a while after we confirm — 48 hours if your arrival is more than 30 days away, 12 hours if it is between 30 days and seven, nothing at all if it is seven days or less — and whatever has been taken comes straight back. Whichever window you get, it ends as soon as your arrival reaches the next step of that list, however recently we confirmed — a booking confirmed just over 30 days out gets the 12 hours, not the 48 — and it never runs past the start of your arrival day. The confirmation email names your exact deadline, to the minute. We never see your card number — Stripe holds it.

Before we confirm, nothing has been charged and there's nothing to cancel — just tell us. After we confirm you have a free window, and how long it lasts depends on how close your arrival is at that moment: more than 30 days away, 48 hours; between 30 days and seven, 12 hours; seven days or less, no free window at all — the stay is committal from the moment we confirm. Whichever window you get, it ends as soon as your arrival reaches the next step of that list, however recently we confirmed — a booking confirmed just over 30 days out gets the 12 hours, not the 48 — and it never runs past the start of your arrival day. The confirmation email names your exact deadline, to the minute. Cancel inside your window and everything you have paid is returned in full, no questions and no fee.

Whichever window you get, it ends as soon as your arrival reaches the next step of that list, however recently we confirmed — a booking confirmed just over 30 days out gets the 12 hours, not the 48 — and it never runs past the start of your arrival day. The confirmation email names your exact deadline, to the minute. After the window — the 48 hours, the 12 hours, or nothing at all when you book inside seven days — 30 % of the price is non-refundable, and from 30 days before arrival the booking is non-refundable in full. A stay booked when arrival is already less than 30 days away is past that second step before we confirm, so the 30 % never applies to it: once its 12 hours are up, or at once inside seven days, it is non-refundable in full. The full terms say it exactly.

Easily. There's fast wireless internet throughout and a dining table that works as a desk.

Plenty. September's ruska colours are the quietest and arguably the most beautiful time on the fells, summer nights barely get dark, and Levi's trails are used for hiking and mountain biking through the warm months. The hot tub works the same in every season.